Xerox call center workers sue over minimum wage and overtime violations

Xerox has come under fire once again for allegedly violating time and attendance policies. The printing giant and related company Affiliated Computer Services have been sued by Kenneth Law, based in Houston, Texas, for overtime wages that have not been paid to the four plaintiffs in the case.

The affected employees work in the company's call centers in multiple locations in Texas, serving in various capacities ranging from customer service representatives to technical support specialists. The suit comes on the heels of litigation that was pursued in September 2011 in the state of Washington.

In similar circumstances, plaintiffs in the class-action lawsuit claimed the company, Xerox/ACS, required customer care assistants to work during unscheduled time before and after their regular shifts, resulting in unpaid overtime wages. In the present case, current and former employees allege the company used a "pay-per-call" payment system that resulted in workers earning less than the federally mandated minimum wage.

While call center representatives were later transitioned to hourly wages, the company docked them for meal or rest periods, resulting in unpaid wages. As a consequence, the plaintiffs are seeking compensation for lost revenue and overtime violations.


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