Tennessee phone call center pays back wages after DOL investigation
After an investigation by the U.S. Department of Labor's Wage and Hour Division, a Tennessee corporation paid back wages to employees.
The company, which provides outsourced phone-based client support for businesses, compensated $68,901 to 486 employees in addition to civil penalties of $74,900 for repeated violations of the Fair Labor Standards Act, according to a release from the DOL.
The Nashville District Office investigators found staff who worked on an automobile-related account were not paid for time spent performing required preparatory work for shifts. The unpaid time added up to 28 to 39 minutes each week. The DOL also reported the corporation did not keep accurate records of employee time.
Under FLSA, workers should generally be compensated for all hours they are required to be on duty or on the employer's premises. The act also mandates that workplaces maintain records of employee hours, wages and other employment conditions.
To maintain compliance with the law, employers must provide accurate records of employee time using attendance software. In the event that a workplace fails to do so, the DOL also offers a mobile app for iPhone that allows workers to independently keep track of hours and calculate potential overtime for hours worked in excess of 40.
All data and information provided on this news blog is for informational purposes only. Infinisource makes no representations as to accuracy, completeness, suitability, or validity of any information on this site and will not be liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use. All information is provided on an as-is basis. Information regarding employment suits and other legal action is not updated after publication, and may not be current.