Alorica call center locations across the United States are under scrutiny by employment lawyers Baron and Budd. The law firm is claiming the customer service company did not properly pay its employees for their time and attendance, claiming the employer made unlawful deductions from individuals' paychecks for rest breaks.

The investigators allege Alorica employees were required to clock out for breaks that were 20 minutes or less. According to the Fair Labor Standards Act (FLSA), this is a common compliance issue for these firms. Because the industry encourages shorter breaks to promote efficiency, businesses are vulnerable to violations if they do not accurately count that employee attendance as hours worked. Unless workers take bona fide breaks that are generally longer than 30 minutes and are completely relieved from all job duties, they must be paid.

"What Alorica is doing is against the law," said Allen Vaught of Baron and Budd. "The worst part is that many people probably don't realize that they are being cheated out of lawful pay."

Employers can install a payroll processing system that makes it easier to stay in compliance with the FLSA by setting up automatic alerts, warning supervisors if employees have been clocking out for shorter periods. 

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